Privacy Policy

1. Scope and structure

"Palmprint Labs" ("Palmprint Labs," "we," "our," or "us") is the trade name under which we operate as a sole proprietorship in Collin County, Texas. Palmprint Labs is not a corporation, limited liability company, or other separate legal entity. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our websites and studio-level services.

Palmprint Labs operates multiple software ventures. Each product may have its own product-specific privacy policy ("Product Privacy Policy"). If this Privacy Policy conflicts with a Product Privacy Policy for your use of a specific product, the Product Privacy Policy controls for that product.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact data (such as name, email, and company);
• Account data (such as login identifiers and account preferences);
• Usage data (such as pages visited, actions taken, device/browser information, and approximate location);
• Communications (such as support requests and feedback); and
• Transaction data when purchasing paid services.

3. How we use information

We use personal information to:

• provide, operate, and improve our Services;
• authenticate users and secure accounts;
• respond to support and business inquiries;
• process payments and related administration;
• monitor reliability, performance, and abuse prevention;
• comply with legal obligations; and
• communicate updates, including policy or product changes, when relevant.

4. Legal bases for processing

Where required by applicable law, we process personal information based on one or more legal grounds, including your consent, performance of a contract, legitimate interests, and legal compliance.

5. Cookies and similar technologies

We and our service providers may use cookies, local storage, and similar technologies to remember preferences, keep you signed in, understand usage patterns, and improve performance. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

6. How we share information

We may share personal information with:

• vendors and service providers that support hosting, analytics, payments, authentication, and customer support;
• related ventures or projects we operate under the Palmprint Labs trade name where needed to provide the Services;
• legal or regulatory authorities when required by law or to protect rights and safety; and
• successors in connection with a merger, financing, acquisition, or sale of business assets.

We do not sell personal information for monetary consideration.

7. Data retention

We retain personal information for as long as needed for the purposes described in this Privacy Policy, including legal, accounting, and security obligations. Retention periods vary based on the type of data and the applicable product context.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

9. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or limit certain uses of your personal information, as well as rights to data portability or to withdraw consent where processing is based on consent. To exercise rights, contact us using the details below.

10. International transfers

We may process information in the United States and other countries where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

11. Children

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. Disputes and governing law

Privacy-related disputes are subject to the governing law and venue terms in our Terms of Service. Any dispute must be resolved exclusively in the state or federal courts located in Collin County, Texas, unless otherwise required by applicable law.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updated versions are effective when posted unless otherwise stated. Your continued use of the Services after updates indicates your acknowledgment of the revised policy.

14. Contact

Questions or requests related to this Privacy Policy can be sent to hello@palmprintlabs.com.